HelixBeat, LLC
Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: 26 August 2026
Helixbeat provides professional digital, technology, marketing, consulting and related services to businesses and organisations. Since our services involve allocation of personnel, planning, strategy, technology resources and/or other resources specifically for each client engagement, payments made towards our services are generally non-refundable.
1. Service Fees and Refunds
Unless otherwise expressly stated in the applicable proposal, quotation, Statement of Work (“SOW”), service agreement or other written agreement entered into with Helixbeat:
- Fees paid for services that have already commenced are non-refundable.
- Advance payments, retainers, project initiation fees and milestone payments may become non-refundable once the relevant project, service period, resource allocation or work has commenced.
- No refund will be provided solely on the basis of change of mind, change in business requirements or a decision by the client to discontinue the engagement after commencement of services.
- Amounts already incurred or committed towards third-party services, advertising/media spend, software, licences, subscriptions, vendors or other external costs are non-refundable.
Specific commercial terms agreed with a client through a signed agreement, proposal, SOW, purchase order or other written engagement document will take precedence over this general policy.
2. Cancellation of Services
Clients wishing to cancel or terminate an ongoing engagement must follow the cancellation or termination provisions specified in their applicable agreement, proposal or SOW.
Where a notice period has been specified, services and associated charges will continue during the applicable notice period unless otherwise agreed in writing by Helixbeat.
Cancellation of an engagement does not automatically entitle the client to a refund of fees already paid or amounts due for services performed, resources allocated or costs incurred prior to the effective date of termination.
3. Duplicate or Incorrect Payments
A refund may be considered where:
- the same invoice has been paid more than once;
- an amount exceeding the invoiced amount has been paid due to a payment or technical error; or
- Helixbeat has received a payment that cannot reasonably be matched to an applicable service or invoice.
Such requests will be reviewed after verification of the relevant transaction and payment records.
4. Services Not Commenced or Cancelled by Helixbeat
If Helixbeat is unable to commence a paid service and the engagement is cancelled by Helixbeat before any work, resource allocation or third-party commitment has commenced, the applicable amount may be refunded.
Where work has been partially completed, any refund, if applicable, will be determined after accounting for services already rendered, resources allocated and costs incurred.
5. Refund Processing
Where a refund is approved by Helixbeat, it will ordinarily be initiated within 7–10 business days from the date of approval.
The time required for the refunded amount to reflect in the customer’s bank account, card, UPI account or other payment instrument may vary depending on the payment gateway, issuing bank or financial institution.
Where technically possible or required by the payment provider, refunds will be processed to the original payment method used for the transaction.
6. Payment Gateway or Transaction Failures
If an amount is debited from the customer’s account but the transaction is shown as unsuccessful, the reversal may be processed automatically by the relevant bank, UPI provider or payment gateway.
Customers should contact their bank or payment provider for transaction-level issues where Helixbeat has not received the payment.
If Helixbeat has received the amount and a duplicate or erroneous payment is confirmed, the request will be handled in accordance with this policy.
7. Requesting a Refund or Cancellation
Any request relating to a cancellation, duplicate payment, incorrect payment or refund should be submitted to Helixbeat with:
- Client/company name
- Invoice number, where applicable
- Transaction ID/reference number
- Date and amount of payment
- Reason for the request
- Relevant supporting information
Requests may be submitted through the official contact details published on the Helixbeat website.
8. Contractual Terms
This Refund & Cancellation Policy is a general policy applicable to payments made to Helixbeat.
Where a separate agreement, proposal, quotation, SOW, purchase order or other written contract contains specific provisions relating to payments, refunds, cancellation or termination, the terms of that document will prevail to the extent of any inconsistency with this Policy.
Nothing in this Policy is intended to restrict any rights or obligations that cannot lawfully be excluded under applicable law.